Last updated: May 2026 (revision 2)
These Terms and Conditions ("Terms") govern access to and use of Baselayer.med and related websites and services accessible at baselayer.med (together, the "Platform"), operated by Baselayer.med (the "Company", "we", "us", or "our").
By accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms.
1.1 In these Terms, unless the context indicates otherwise:
2.1 By creating an Account, accessing the Platform, inviting Users, or otherwise using the Service, you agree to be bound by these Terms.
2.2 If you use the Platform on behalf of a Practice or organisation, you confirm you have authority to bind that entity to these Terms.
2.3 Continued use of the Platform constitutes ongoing acceptance of the Terms as updated from time to time.
3.1 Baselayer.med is a cloud-based SaaS practice management platform designed for licensed medical, dental and biokineticist professionals. It can be configured per Practice as a dental, general practitioner or biokineticist vertical, with the relevant feature set, terminology, role labels and billing-code source for that vertical.
3.2 The Service may include, without limitation:
3.3 We may add, remove or modify features from time to time. Some features may be subject to Subscription level, additional terms, vertical configuration, or activation by the Admin.
Critical Notice
This section outlines the fundamental nature of the Platform and applies to all Users, Practitioners, Practices and recipients of Platform-generated communications.
4.1 Technology platform, not a healthcare provider. Baselayer.med is a technology platform, not a healthcare provider. We do not practise medicine, dentistry or biokinetics and we do not provide clinical services of any kind.
4.2 No medical advice. The Platform does not provide medical advice, diagnoses, treatment recommendations, clinical opinions or patient-specific guidance.
4.3 Practitioner responsibility. All clinical decisions, diagnoses, prescriptions, treatment plans, referrals, charts, patient instructions and the appropriateness of any Content are the sole responsibility of the licensed Practitioner and/or Practice using the Platform.
4.4 No credential verification. We do not verify, validate, certify or monitor the credentials, qualifications, registrations or licensing status of any Practitioner or Practice using the Platform.
4.5 No review or endorsement of Content. We do not review, approve, endorse, validate or guarantee the accuracy, completeness or suitability of any Content entered, generated or sent through the Platform (including prescriptions, referrals, consent forms, charts, photographs or patient instructions).
4.6 No practitioner–patient relationship with Baselayer.med. The Platform does not create a doctor–patient or practitioner–patient relationship between Baselayer.med and any Patient. Any such relationship exists solely between the Patient and the treating Practitioner/Practice.
4.7 Patient queries. Patients and recipients of Platform-generated communications must direct medical queries to their treating Practitioner/Practice, not to Baselayer.med.
Practice-Managed Directories
The following provisions apply specifically to the Medication Directory, Specialist Directory and Labs Directory features.
4.8 Medication Directory – Practice responsibility. The Medication Directory is created, populated and maintained entirely by the Practice. Baselayer.med does not provide, recommend, verify, validate or endorse any medications, dosages, frequencies, durations or related information entered into the Medication Directory. The Practice and prescribing Practitioner are solely responsible for ensuring all medication information is accurate, current, appropriate and compliant with applicable laws and professional standards.
4.9 Specialist Directory – Practice responsibility. The Specialist Directory is created, populated and maintained entirely by the Practice. Baselayer.med does not provide, recommend, verify, validate or endorse any specialists, their credentials, qualifications, contact details or suitability for referrals. The Practice and referring Practitioner are solely responsible for verifying specialist credentials and ensuring referrals are appropriate.
4.10 No liability for directory content. Baselayer.med accepts no responsibility or liability for any errors, omissions, outdated information or consequences arising from the use of information in the Medication Directory, Specialist Directory or Labs Directory. All clinical decisions based on directory content remain the sole responsibility of the Practice and Practitioner.
Lab Forms and Medical Aid Claims
The following provisions apply specifically to the Lab Forms feature and any associated medical aid claim functionality.
4.11 Lab Forms – Practice responsibility. Lab Forms are created, completed and submitted entirely by the Practice. Baselayer.med does not verify, validate or approve any information entered into Lab Forms, including patient details, treatment specifications, tooth selections, shade guides, ICD-10 codes, instructions or any other clinical or administrative content. The Practice and submitting Practitioner are solely responsible for ensuring all Lab Form information is accurate, complete, clinically appropriate and compliant with applicable laws and professional standards.
4.12 Labs Directory – Practice responsibility. The Labs Directory is created, populated and maintained entirely by the Practice. Baselayer.med does not provide, recommend, verify, validate or endorse any dental laboratories, their credentials, contact details, services or suitability. The Practice is solely responsible for verifying laboratory credentials and ensuring referrals are appropriate.
4.13 Lab Form medical-aid authorisations – Practice responsibility. Where a Lab Form includes authorisation for a dental laboratory to claim from a patient's medical aid on behalf of the Practice:
4.14 No liability for Lab Forms or laboratory claims. Baselayer.med accepts no responsibility or liability for any errors, omissions, delays or consequences arising from the use of Lab Forms, the Labs Directory, or laboratory medical aid claim authorisations. All decisions regarding laboratory work, patient billing and medical aid claims remain the sole responsibility of the Practice and Practitioner.
Electronic Medical-Aid Claims (Medical Aid Switch)
The following provisions apply specifically to electronic medical-aid claim submission via the Medical Aid Switch.
4.15 Practice-initiated submissions only. Where the Practice has elected to use the Medical Aid Switch, claims, benefit checks, reversals and related transactions are initiated by the Practice. Baselayer.med transmits the Practice's instructions to the switching service; it does not adjudicate, approve or guarantee any claim, and it is not the medical aid scheme or its agent.
4.16 Accuracy of claim payloads. The Practice is solely responsible for the accuracy of every claim payload, including patient identity details, scheme membership, treatment / tariff codes, ICD-10 codes, line amounts, destination codes and provider numbers.
4.17 Switch availability and responses. Baselayer.med does not guarantee that the Medical Aid Switch or any downstream scheme will be available, will accept a given claim, will pay out, or will respond within any particular time. Acknowledgements, rejections, short-payments and reversals are the responsibility of the switching service and the relevant scheme.
4.18 No liability for claim outcomes. Baselayer.med accepts no responsibility or liability for rejected claims, short-payments, mis-routings, scheme disputes, audit recoveries or any financial loss arising from electronic medical-aid claim activity through the Medical Aid Switch.
Implant Reports
The following provisions apply specifically to the Implant Reports feature.
4.19 Implant Reports – Practice responsibility. Implant Reports are created, completed and sent entirely by the Practice. Baselayer.med does not verify, validate or approve any information entered into Implant Reports, including patient details, implant site locations, fixture specifications, healing abutment details, primary stability measurements, narrative content or any other clinical information. The Practice and submitting Practitioner are solely responsible for ensuring all Implant Report information is accurate, complete, clinically appropriate and compliant with applicable laws and professional standards.
4.20 Clinical information in Implant Reports. Implant Reports may contain technical clinical data including implant fixture details, torque values and healing abutment specifications. Baselayer.med does not:
4.21 No liability for Implant Reports. Baselayer.med accepts no responsibility or liability for any errors, omissions, inaccuracies or consequences arising from the use of Implant Reports. All clinical decisions, patient communications and documentation regarding implant procedures remain the sole responsibility of the Practice and Practitioner.
AI Writing Assistant
The following provisions apply to the AI-powered writing assistance feature.
4.22 AI Assistant – tool, not clinician. The AI Writing Assistant is a text-polishing tool that helps Practitioners improve the clarity, grammar and professional tone of clinical notes. It does not provide medical advice, diagnoses, treatment recommendations or clinical opinions of any kind.
4.23 No addition of clinical content. The AI Assistant is instructed to preserve all clinical details exactly as written and not to add medical information that was not present in the original text. However, as with any AI system, outputs should always be reviewed by the Practitioner before acceptance.
4.24 Practitioner review required. AI-generated suggestions are presented inline for review. The Practitioner must explicitly accept, retry, or cancel the suggestion. Baselayer.med does not automatically apply AI-generated text without Practitioner approval.
4.25 Third-party processing. The AI Assistant uses a third-party AI provider's API. Only the specific text content of the field being polished is transmitted to the provider — not the patient's name, ID, or other personal identifiers. The provider's API does not use submitted data for model training.
4.26 No liability for AI output. Baselayer.med accepts no responsibility or liability for the accuracy, completeness, clinical appropriateness or consequences of any AI-generated text, whether accepted or not. All Content, including AI-polished text, remains the sole responsibility of the Practitioner.
AI Medication Check
The following provisions apply to the AI Medication Check feature.
4.27 Advisory only. The AI Medication Check is an advisory tool intended to help the Practitioner spot potential allergy, interaction, contraindication, pregnancy and bleeding-risk concerns based on a non-identifying summary of the patient's recorded profile. It does not replace clinical judgement, the British National Formulary, the Standard Treatment Guidelines or any other professional reference.
4.28 Coverage and accuracy. The AI Medication Check may not detect every relevant interaction or contraindication, and may produce false positives. The Practitioner is solely responsible for prescribing decisions and must independently verify any flag.
4.29 No liability. Baselayer.med accepts no responsibility or liability for any clinical outcome arising from reliance, or failure to rely, on AI Medication Check output.
Voice Dictation & Transcription
The following provisions apply to the Voice Dictation feature.
4.30 Third-party transcription. Voice Dictation streams audio captured in the app to a third-party speech-to-text provider, which returns a transcript for the Practitioner to review.
4.31 Audio not retained. Baselayer.med does not retain dictation audio after transcription. Practitioners should avoid dictating direct identifiers (e.g. ID numbers, full names of unrelated third parties) where this is not clinically necessary.
4.32 Practitioner review required. Transcripts are presented for review and must be edited and accepted by the Practitioner before being saved into a clinical record.
4.33 No liability for transcription errors. Baselayer.med accepts no responsibility or liability for transcription errors, mis-recognition of clinical terminology, or any consequence arising from transcripts that have not been properly reviewed by the Practitioner.
Charting Data & Patient Photographs
The following provisions apply to dental charting and patient imagery features.
4.34 Charting Data – Practice responsibility. Charting Data is created, completed and maintained entirely by the Practice. Baselayer.med does not interpret, validate or approve any chart entry, and does not generate clinical recommendations from chart data.
4.35 Patient Photographs – Practice responsibility. The Practice is solely responsible for ensuring it has appropriate patient consent for capturing, storing and (where applicable) sharing Patient Photographs, and for the clinical appropriateness of any image uploaded.
4.36 No liability for Charting Data or Photographs. Baselayer.med accepts no responsibility or liability for any errors, omissions, mis-charting, misidentification or consequences arising from Charting Data or Patient Photographs.
Patient Reports and Medical Certificates
The following provisions apply to Patient Reports and Medical Certificate features.
4.37 Patient Reports – Practice responsibility. Patient Reports are created, completed and sent entirely by the Practice. Baselayer.med does not verify, validate or approve any information entered into Patient Reports, including clinical findings, recommendations, narrative content or any other clinical information.
4.38 Medical Certificates – Practice responsibility. Medical Certificates are created, completed and sent entirely by the Practice. Baselayer.med does not verify the accuracy of visit details, diagnoses, fitness-to-work assessments, treatment descriptions or return-to-work dates. The Practice and issuing Practitioner are solely responsible for ensuring all certificate information is accurate, truthful and compliant with applicable laws and professional standards.
4.39 No liability. Baselayer.med accepts no responsibility or liability for any errors, omissions, inaccuracies or consequences arising from Patient Reports or Medical Certificates.
Supplier Forms and Payment Cards
The following provisions apply to the Supplier Forms feature and Saved Card functionality.
4.40 Supplier Forms – Practice responsibility. Supplier Forms are completed and submitted entirely by the Practice. Baselayer.med does not verify, validate or approve any information entered, including debtor details, payment authorisations, invoice amounts or any other financial or commercial information. The Practice is solely responsible for the accuracy and appropriateness of all Supplier Form content.
4.41 Payment card storage. The Platform allows Practices to optionally store payment card details (excluding CVV/CVC, which is never stored) for convenience when completing Supplier Forms. The Practice is solely responsible for ensuring it has appropriate authorisation to store and use card details, and for managing card security within its organisation.
4.42 No financial intermediary. Baselayer.med does not process payments, submit financial transactions, or act as a payment intermediary in respect of Supplier Forms. Supplier Forms generate PDFs that are emailed to the Practice's notification email. Any financial transactions resulting from Supplier Forms occur outside the Platform.
4.43 No liability for Supplier Forms. Baselayer.med accepts no responsibility or liability for any errors, omissions, financial losses, disputed charges, or consequences arising from Supplier Forms, payment card data, or any resulting financial transactions.
Patient Communications & WhatsApp
The following provisions apply to email, WhatsApp message delivery and Appointment Reminders.
4.44 WhatsApp – Practice responsibility. WhatsApp messages are sent on behalf of the Practice using pre-approved templates via a third-party messaging service. The Practice is responsible for ensuring it has appropriate patient consent for WhatsApp communications and that instruction content is accurate and clinically appropriate.
4.45 Appointment Reminders. Where the Practice has enabled Appointment Reminders, the Platform will attempt to send a single reminder per active appointment in a defined window before the appointment time. The Practice remains responsible for ensuring patients are aware of their appointments and for any backup reminder process.
4.46 Delivery not guaranteed. Baselayer.med does not guarantee successful delivery of any email, WhatsApp message or Appointment Reminder. Delivery depends on the patient's email or phone number validity, WhatsApp account status, network availability, and the messaging or email provider's service status. The Practice should use alternative communication methods where critical information must be conveyed.
Built-in Baselayer Billing
The following provisions apply specifically to the built-in Baselayer Billing engine.
4.47 Baselayer Billing – Practice responsibility. Baselayer Billing allows the Practice to create, send, and track quotes, invoices and payment records inside the Platform. The Practice is solely responsible for the accuracy of all financial information entered, including patient details, procedure / tariff codes, ICD-10 codes, amounts, tax calculations and payment records.
4.48 Not a financial service. Baselayer Billing produces and stores financial documents and a payment record on behalf of the Practice. Baselayer.med does not process patient payments, hold funds, act as a financial intermediary, provide accounting advice or replace a registered accounting service.
4.49 Tariff codes. The Platform includes reference databases of dental tariff codes, BHF / medical codes and biokinetics codes, depending on the Practice's configured vertical. While we endeavour to keep these current, Baselayer.med does not guarantee the accuracy, completeness or currency of any code list. The Practice and Practitioner are solely responsible for verifying codes and amounts used in billing.
4.50 No liability for Baselayer Billing. Baselayer.med accepts no responsibility or liability for billing errors, disputed charges, rejected medical aid claims, tax miscalculations, or any financial loss arising from Baselayer Billing or the use of any tariff / procedure code.
External Accounting Integration
The following provisions apply to the optional Billing Integration with supported third-party accounting services.
4.51 Billing – Practice responsibility. The Billing Integration allows Practices to create quotes, invoices and record payments through a connected accounting service. The Practice is solely responsible for the accuracy of all financial information entered, including patient details, procedure codes, amounts, tax calculations and payment records.
4.52 Accounting account. Use of the Billing Integration requires the Practice to maintain its own account with the relevant accounting service provider. The Practice is responsible for its accounting account, billing, and compliance with the provider's terms of service.
4.53 Source of truth. The source of truth for records held in an external accounting service is the Practice's account with that provider. Baselayer.med does not retain copies of those records beyond what is needed to facilitate the integration.
4.54 No liability for the integration. Baselayer.med accepts no responsibility or liability for any acts, omissions, downtime or data handling of the connected accounting service, or for any financial loss arising from the integration.
AI Chatbot
The following provisions apply to the AI Chatbot feature, which is separate from the AI Writing Assistant and AI Medication Check.
4.55 AI Chatbot – general assistance only. The AI Chatbot is a conversational assistant that provides general guidance on using the Platform. It does not provide medical advice, clinical recommendations, diagnoses, or patient-specific guidance of any kind.
4.56 Do not enter patient data. Users should not enter patient Personal Information, clinical details, or other sensitive data into the AI Chatbot. Conversations may be processed by a third-party AI provider.
4.57 Third-party processing. The AI Chatbot is powered by a third-party AI provider. Conversation content is transmitted to and processed by the provider in accordance with their data usage policies.
4.58 No liability for chatbot output. Baselayer.med accepts no responsibility or liability for the accuracy, completeness or consequences of any AI Chatbot responses. Users should verify any information provided by the chatbot independently.
Practice Analytics & AI Insights
The following provisions apply to the Practice Analytics dashboards and any AI-generated narrative insights.
4.59 Informational only. Practice Analytics surfaces aggregated metrics derived from the Practice's own data. It is provided for informational purposes only and must not be relied upon for clinical, billing, tax, regulatory or commercial decisions without independent verification.
4.60 AI insights. If the Admin opts to generate AI narrative insights, only aggregated, non-identifying summary numbers (counts, percentages, top categories) are sent to the AI provider. Patient names, contact details, identifiers and clinical free-text are not transmitted. The narrative output is advisory only.
4.61 No guarantee of accuracy. Baselayer.med does not guarantee the accuracy, completeness, currency or fitness-for-purpose of any analytics figure or AI insight, and accepts no liability for decisions taken in reliance on them.
Appointment Scheduling, Stock Take and Clinical Notes
The following provisions apply to appointment scheduling, Stock Take and clinical-notes features.
4.62 Appointment scheduling – Practice responsibility. Appointment data (including patient names, dates, times and doctor assignments) is managed entirely by the Practice. Baselayer.med does not verify appointment details, and Appointment Reminders supplement (but do not replace) the Practice's own scheduling and confirmation processes.
4.63 Calendar Integration. Where a Practitioner connects a supported third-party calendar service, the Practice is responsible for maintaining that connection and for any third-party calendar terms that apply.
4.64 Stock Take – Practice responsibility. Stock categories, items, counts and (where enabled) bookings linking stock items to patient names are created and maintained entirely by the Practice. Baselayer.med does not verify stock data, expiry dates or controlled-substance compliance.
4.65 Clinical Notes – Practice responsibility. Clinical notes and patient visit history are created, edited and maintained entirely by the Practice. Baselayer.med does not review, validate or approve clinical note content.
4.66 Audit logging. Access to patient data, AI-agent invocations, and document actions are logged for security and POPIA compliance purposes. These logs record which User accessed or modified data, and when, including IP address.
5.1 Professional use only. The Platform is intended exclusively for use by licensed medical, dental and biokineticist professionals and their authorised staff.
5.2 Licensing and registration. The Practice and Practitioners must hold valid, current professional registration / licensing and comply with all applicable professional and ethical requirements in their jurisdiction.
5.3 Accuracy and appropriateness. You are responsible for ensuring all Content entered into or generated through the Platform is accurate, complete, lawful, clinically appropriate and suitable for its purpose.
5.4 Patient consent and lawful basis. The Practice is responsible for establishing an appropriate lawful basis to collect and process Patient Personal Information and for obtaining any required consents (including informed consent, consent for photography, consent for WhatsApp communications and consent to submit electronic medical-aid claims) independently of any consent captured through the Platform.
5.5 Proper use. You must not:
5.6 Account security. You are responsible for maintaining the confidentiality of login credentials and for all activities under your Account. You must notify us promptly of any unauthorised access or security incident.
5.7 Practitioner attestation at sign-up. When creating an Account, the person completing the sign-up must indicate whether they are themselves the registered practitioner who will use the Platform clinically, or whether they are setting up the Account on behalf of a named practitioner. In either case, the person completing the sign-up:
5.8 Liability shift on false attestation. Without limiting clause 14 (Indemnification), if it transpires that the attestation in clause 5.7 was false, misleading or made without authority, then the person who made the attestation, the named practitioner and the Practice (jointly and severally) shall be solely responsible for, and shall indemnify Baselayer.med in respect of, any prescription, certificate, referral, report, claim, communication or other Content issued through the Platform during any period of unauthorised use, and for any loss, harm, claim, regulatory penalty, professional sanction or third-party liability arising from such use. Baselayer.med has no duty to verify, and no liability for failing to verify, the matters covered by clause 5.7 prior to sign-up.
5.9 Continuing duty. The Practice and the named practitioner must promptly notify us if the practitioner ceases to be registered, is suspended, has practising privileges restricted, or otherwise becomes unable to lawfully practise in the relevant discipline. Continued use of clinical-document features in those circumstances is a material breach of these Terms.
6.1 Roles. As between Baselayer.med and the Practice:
6.2 Processing on instruction. We process Personal Information only to provide and support the Service, in accordance with these Terms, the Privacy Policy and documented instructions from the Practice, unless required otherwise by applicable law.
6.3 Storage location. Patient records, generated PDFs, Patient Photographs, Charting Data, billing records, audit logs and configuration are stored in Baselayer.med's managed cloud database and object storage hosted by our database, storage and hosting partners. Some Third-Party Service Providers may operate servers located outside South Africa; we require equivalent data-protection standards from each.
6.4 Sub-processors. The Service relies on Third-Party Service Providers (including hosting, database and object-storage providers, an authentication provider, an email delivery provider, a messaging provider, AI processing providers, a voice transcription provider, the Medical Aid Switch, accounting service providers, calendar providers and the Subscription Provider). The current list is described in the Privacy Policy. We will use reasonable efforts to notify Admins of material changes.
6.5 Privacy Policy. Our separate Privacy Policy forms part of the Service framework and provides further detail on processing, security measures, access controls, audit trails, sub-processors and retention approaches.
6.6 Practice responsibilities. The Practice is responsible for:
6.7 Information Officer. Data protection queries may be addressed to hello@baselayer.med.
7.1 Patient records, documents, Charting Data, photographs, billing records and configuration are stored in Baselayer.med's managed cloud storage. The Practice does not need to host or maintain its own cloud-storage account for clinical records to use the Service.
7.2 The Practice retains ownership of, and the right of access to, its own records held in the Platform. On reasonable written request, and subject to verification of identity and authority, we will assist the Practice in exporting its data in a usable format.
7.3 Where the Practice uses the optional Billing Integration to mirror records into a connected external accounting service, that service's account remains the source of truth for those records. The Practice is responsible for maintaining its own access to that service.
7.4 The Practice is responsible for User access management, kiosk-device security, and the security of any external accounting service or calendar provider it connects.
8.1 Access to the Service may require a paid Subscription. Fees, billing intervals, plan details and any minimum commitment will be presented at sign-up or in the Platform.
8.2 Subscription Fees are processed via the Subscription Provider through debit-order or card payment. By subscribing, the Practice authorises Baselayer.med to instruct the Subscription Provider to collect Fees according to the chosen plan.
8.3 Fees are payable in advance unless otherwise stated. Failure to pay may result in suspension or termination of access.
8.4 Unless required by law, Fees are non-refundable. If you believe you were billed in error, contact hello@baselayer.med within a reasonable time.
9.1 Baselayer.med and its licensors own all intellectual property rights in the Platform, Service, software, branding, designs and Documentation.
9.2 Subject to these Terms and payment of applicable Fees, we grant the Practice a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its internal professional purposes during the Subscription term.
9.3 Your Content. Content entered or generated by Users (including charts, notes, photographs and billing records) remains owned by the Practice and/or relevant rights holder. You grant Baselayer.med a limited right to host, process, transmit and display such Content solely to provide and support the Service.
10.1 The Service relies on, and integrates with, Third-Party Service Providers including (without limitation): hosting, database and object-storage providers; an authentication provider; an email delivery provider; a messaging provider for WhatsApp; AI processing providers; a voice transcription provider; the Medical Aid Switch; supported third-party accounting service providers; supported third-party calendar providers where you choose to connect them; and the Subscription Provider for debit-order / card payments. Industry-standard search and web analytics tools are used only for the public marketing website and do not receive patient or clinical data.
10.2 Your use of those third-party services may be subject to their own terms and policies. We will use reasonable efforts to choose reputable providers, but the providers and their services may change over time.
10.3 Baselayer.med is not responsible for third-party services, their availability, security, changes, or acts/omissions, except to the extent required by applicable law.
11.1 The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free or secure operation.
11.2 We may perform maintenance, updates or modifications from time to time and will use reasonable efforts to minimise disruption.
11.3 You are responsible for maintaining appropriate internet access, devices and environments (including kiosk devices) required to use the Platform.
12.1 To the maximum extent permitted by law, Baselayer.med disclaims all warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.
12.2 You acknowledge that:
13.1 To the maximum extent permitted by law, Baselayer.med shall not be liable for any loss, harm or damages arising from or related to:
13.2 Cap on liability. To the maximum extent permitted by law, Baselayer.med's total aggregate liability for any claim arising out of or relating to the Service shall not exceed the total Fees paid by the Practice in the 12 months immediately preceding the event giving rise to the claim.
13.3 Nothing in these Terms limits liability where it cannot be limited by law.
14.1 The Practice (and, where applicable, the Practitioner) agrees to indemnify and hold harmless Baselayer.med, its directors, employees and contractors from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from or related to:
15.1 Termination by you. The Practice may terminate its Subscription and/or stop using the Platform at any time, subject to any applicable billing terms or minimum commitment.
15.2 Termination by us. We may suspend or terminate access to the Platform (in whole or in part) if:
15.3 Effect of termination. Upon termination:
15.4 Sections intended to survive termination (including limitations of liability, indemnities and governing law) shall survive.
16.1 We may update these Terms from time to time, particularly when new features, sub-processors or integrations are added. If changes are material, we will take reasonable steps to notify Admins via the Platform or email and may require Users to re-accept the Terms before continuing to use the Service.
16.2 Continued use of the Platform after the effective date of any updated Terms constitutes acceptance.
17.1 If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
18.1 These Terms are governed by the laws of the Republic of South Africa.
18.2 You agree that disputes arising out of or relating to these Terms or the Platform shall be subject to the jurisdiction of the courts of South Africa.
19.1 General enquiries: hello@baselayer.med
19.2 Data protection / POPIA enquiries (Information Officer): hello@baselayer.med