WhatsApp AI Assistant

Laura on WhatsApp. Patients get an answer.

Laura replies to patients on WhatsApp: bookings, reminders, and questions. She can send a consent link and pass reschedule requests to your team. She does not change the diary, and she does not give clinical advice.

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Laura on WhatsApp in Baselayer.med

They message WhatsApp. Laura answers.

Patients ask about the next visit, confirm they are coming, or request a consent form. Laura replies in short South African English and only talks about appointments linked to that number.

Upcoming visit
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Need a new slot? Share the link.

If online bookings are on, Laura can send the practice booking page. Patients still request a time. Your team still approves it before anything lands in the diary.

Online bookings

Online bookings is built in, so it works from the first patient.

Practice approves

Practice approves is built in, so it works from the first patient.

WhatsApp delivery

Delivered straight to the patient's WhatsApp, where it gets read.

Reschedule requests stay with you.

Laura never moves, cancels, or books an appointment in the diary. She emails the practice when a patient asks to reschedule, cancel, or confirm, so a person decides.

Reschedule request

Reschedule request is built in, so it works from the first patient.

Cancel request

Cancel request is built in, so it works from the first patient.

Diary unchanged

Diary unchanged is built in, so it works from the first patient.

Outbound confirmations and aftercare still sit in Smart Communication. Laura does not give clinical advice. For how a practice should use AI,
read AI in South African private practice.

Ready to let Laura
answer WhatsApp?

Start your 30-Day free trial and see how Laura handles bookings, reminders, and questions on WhatsApp.

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WhatsApp AI assistant on iPhone in Baselayer.med dark mode

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